Shipping Policy
At Ramagems, we strive to deliver your beautiful jewelry promptly and safely.
Processing Time: Orders are processed within 1-3 business days.
Shipping Methods: We offer standard and expedited shipping options to meet your needs.
Delivery Time: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
Tracking: Once your order ships, you’ll receive a tracking number to monitor your package.
International Shipping: We ship worldwide! Delivery times and shipping costs vary by destination. Please note customs fees may apply.
Packaging: Every order is carefully packaged to ensure your jewelry arrives in perfect condition.
Return Policy
Return Window: Returns are accepted within 14 days of delivery.
Condition: Items must be returned unworn, undamaged, and in their original packaging.
How to Return: Contact our customer service team at [insert contact email] to initiate a return. We will provide instructions and a return authorization.
Refunds: Once we receive and inspect your return, refunds will be processed to the original payment method within 5-7 business days.
Exchanges: We currently do not offer direct exchanges but encourage you to return the original item and place a new order.
Custom or Personalized Jewelry: Unfortunately, custom or personalized pieces are not eligible for returns unless defective.